Privacy Policy

1. Who We Are

OneSource Property Solutions Ltd ("we", "our", "us") is a property services company registered in England and Wales, based in Cheshire. We provide building, refurbishment, plastering, joinery, cleaning, and property improvement services across the North West of England.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at info@onesourcepropertysolutions.co.uk.

2. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (phone number, email address, postal address)
• Information about your property and the services you require
• Communications between you and us (emails, phone calls, written correspondence)
• Technical data when you use our website (IP address, browser type, pages visited)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations
• Carry out and manage the services you have requested
• Send you relevant communications about your project
• Comply with our legal and regulatory obligations
• Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR): performance of a contract or pre-contractual steps at your request; compliance with a legal obligation; and our legitimate interests in running and improving our business, where these do not override your rights.

5. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share your information with subcontractors or suppliers involved in fulfilling your project, where necessary. Any such parties are required to keep your information confidential and use it only for the purposes for which it was shared.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, customer data relating to completed projects is retained for six years in accordance with our contractual and tax obligations.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to or restrict our processing of your data
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@onesourcepropertysolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect analytical data. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.

9. Security

We take appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure or access. However, no transmission of data over the internet can be guaranteed to be 100% secure.

10. Changes to This Policy

We may update this privacy policy from time to time. We will post the updated policy on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

For any questions or concerns about this privacy policy or our data practices, please contact us at info@onesourcepropertysolutions.co.uk or call us on 07708 415087.